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Clear a site's cookies and data

What to do when a site doesn't load properly or doesn't show the latest changes.

If a site doesn’t load properly or doesn’t show the latest changes, the browser may be using old data stored on your device. Clearing that data makes the browser download the newest version of the site.

Reload the page without the cache

First of all, try reloading the page while ignoring the stored data, with the shortcut Ctrl + Shift + R (on a Mac, Cmd + Shift + R).

Clear the site’s cookies

The steps are similar in most browsers, on computers and phones. The pictures are from Google Chrome on Android.

  1. Open the site and tap the icon next to the address, in the address bar.

    Chrome on Android with the page info icon, left of the address, highlighted

  2. In the window that opens, choose Cookies and site data.

    Chrome site info menu with the Cookies and site data option

  3. Tap the trash icon and confirm. You’ll need to sign in again to the systems you used on that site.

    Cookies and site data screen with the trash icon and the Delete confirmation

Test in an incognito window

An incognito window doesn’t use the cookies from your normal browsing. Open the site in an incognito window and see whether the problem continues:

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
Chrome menu on Android with the New Incognito tab option

Still not fixed?

Try another browser or another device. If the problem continues on all of them, it’s probably in the site itself. If the site is hosted at Raszio, contact our support.