My emails aren't reaching recipients

Are your messages not reaching some or all recipients? Here are the most common causes and how to fix them.

Nobody receives my emails

A recent change to the domain’s DNS

DNS records (MX, SPF and DKIM) prove to other providers that the messages sent from your domain are legitimate. A recent change to these records can cause temporary problems, which usually resolve within 72 hours.

If you changed something in your DNS and the problem continues, talk to us. We’ll check that the records are right and that there are no old records in conflict.

Server issues

The server may go through temporary issues, such as maintenance or a connection failure. In those cases, sending is delayed, but the messages aren’t lost.

Sending limit reached

There’s a limit on messages sent per hour to protect your domain’s reputation. If you sent many messages in a short time, wait a little and try again. See the service limits.

Some recipients don’t receive them

The message went to spam

Ask the recipient to look for your message in their spam or trash folder. If they find it, ask them to mark it as “not spam” or add your address to their contacts.

The message was refused

If you got back a message with the subject Undelivered Mail Returned to Sender, the recipient’s server refused your message. See how to read a bounced email.