Terms of Service

These terms apply to every service provided by Raszio (CDDC Soluções em Tecnologia Ltda, CNPJ 30.660.485/0001-00) and to the use of this site. By signing up for a service, you agree to them.

Each service also has its own policy, with the rules specific to it: website hosting and email, SMTP Sending, website subscription and custom website. How we handle your data is in the Privacy Policy.

Changes to these terms

We may update these terms. The date of the last update is at the top of the page, and we notify customers by email about relevant changes before they take effect. So please keep your contact email up to date.

Who can sign up

To sign up, you must be at least 18 years old and legally able to enter into a contract. Anyone signing up on behalf of a company declares that they have the authority to represent it.

Payment and renewal

• You choose to pay quarterly, half-yearly or yearly, by Pix, boleto or card.
• There is no lock-in, setup fee, migration fee or cancellation fee.
• You can change plans at any time.
• The service renews automatically at the end of each cycle, for the same period, at the current price. We notify you before each charge.
• Prices may be adjusted. We give at least 30 days’ notice.

Cancellation and refunds

You can cancel whenever you want, on WhatsApp or by email, with no fee. A cycle already paid for is not refunded: the service keeps working until the end of it and is not renewed.

If you signed up through the site, on WhatsApp or by email, you may withdraw within 7 days of signing up and get back the full amount paid, under article 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor).

Non-payment

If a charge is not paid, we let you know before taking any action. Without payment, the service is suspended. The data of a suspended service is kept for 30 days: if you pay within that period, the service comes back as it was. After that, the data is deleted.

Acceptable use

You may not use the services to:

• Carry out illegal activities, fraud or phishing, or impersonate another person or company.
• Distribute viruses, malware or any malicious code.
• Break into or attempt to break into systems, accounts or networks, ours or anyone else’s.
• Collect other people’s data without consent.
• Publish content that infringes third-party rights, such as copyrights and trademarks.
• Resell the services without our written permission.

You are responsible for the content you publish and send through the services.

Spam

You may not send unsolicited messages, by email, SMS, WhatsApp or any other means, nor use the services to promote anything advertised through spam. We monitor the services’ traffic to identify irregular sending.

Suspension for abuse

In serious cases, such as spam, malware, phishing, attacks or crimes, the service may be suspended immediately, without prior notice, to protect you, other customers and the servers’ reputation. In other cases of breach of these terms, we notify you and give you time to fix it before suspending. Repeated breaches may lead to the services being terminated.

Availability and support

We work to keep the services up at least 99.9% of the time each month, but this is a goal, not a guarantee: we do not offer a service level agreement (SLA), and downtime does not entitle you to a discount or refund. You can follow the status of the services on our status page (opens in a new tab).

The services may be unavailable for maintenance or due to third-party failures, such as infrastructure providers, internet providers and domain registries. We use suppliers to run the services, and they may change.

Monday to Friday, 9 am to 5 pm (Brasília time). Emergencies, such as a site being down, are also handled outside these hours whenever possible.

Discontinued services

We may stop offering a service. In that case, we give at least 30 days’ notice and either offer an equivalent service or refund the amount proportional to the period paid for and not used.

Warranties

The services are provided as is. We do our best to make them work well, but we do not guarantee that they will meet every need of your business or that they will work without any failure.

Limitation of liability

We are not liable for indirect damages, such as lost profits or lost business opportunities. Our total liability for any damage is limited to the amount you paid us in the 12 months before the event. These limits do not apply to consumer rights that the law does not allow to be limited.

Portfolio

We may show in our portfolio the sites we have built or host, with their names and addresses. If you would rather we didn’t, just ask by email at suporte@raszio.com.

Communications

We may contact you by WhatsApp, email or phone about your account and your services. We do not send marketing email unless you ask for it.

Governing law and venue

These terms are governed by Brazilian law. The courts of Belo Horizonte, Minas Gerais, Brazil, are chosen as the venue, without prejudice to consumer rights provided by law.

Questions: suporte@raszio.com.