Website hosting and email policy

This policy applies to Raszio’s Hosting, Hosting + Maintenance and Email Premium plans. It complements the Terms of Service, which apply to every service.

Website hosting

• Each plan covers 1 website, with the resources described on the service page.
• If a site’s usage threatens the stability of the server or of other customers, we may limit its resources. In that case, we let you know and help find a solution, such as optimizing the site or changing plans.
• The resources of each plan may change. Changes that reduce what you signed up for are announced in advance.

You may not host:

• Image or file hosting services for third parties.
• Ad (banner) rotation systems for third parties.
• Commercial audio or video streaming.
• Bulk SMS or message sending. For email, there is SMTP Sending.
• Backups of other sites or servers.
• BitTorrent trackers.

Backups

We back up sites daily and keep 30 days of history. Restores are done on request and may have a cost, depending on the case, which we tell you beforehand.

Maintenance

On the Hosting + Maintenance plan, content changes and updates have the yearly limits described on the service page. Layout changes are quoted separately.

Site security

We keep the servers updated and protected. The security of what runs inside the site, such as passwords, plugins and themes you installed, is your responsibility, except on the plan with maintenance, where we do the updates.

Cleaning up a hacked site is not included in any plan and can be quoted separately.

Email Premium

• The 10 GB and 30 GB plans cover 1 domain, and the 100 GB plan covers 2 domains. Alias domains: 1 on the 10 GB plan, 2 on the 30 GB plan and 4 on the 100 GB plan.
• The 10 GB plan has up to 10 accounts; the 30 GB and 100 GB plans have unlimited accounts within the storage you signed up for.
• The admin panel (MailAdmin) is included in the 30 GB and 100 GB plans.
• Storage and sending limits are in Email Premium limits and may change. Changes that reduce what you signed up for are announced in advance.
• Email marketing, bulk sending and spam are not allowed. For that, there is SMTP Sending.
• An account may be suspended when we detect irregular activity, such as a leaked password being used to send spam. We contact you to fix it and release the account.

The complimentary email included with hosting follows the same rules.

Domain

Registering and renewing the domain is the customer’s responsibility and is not included in the plans. We help with the process at no charge.

IP addresses

We may move the services to other servers, to improve performance or security. So we do not guarantee that the IP address of your site or your email will stay the same. When a change requires action on your part, we let you know beforehand.

Personal data on your sites and in your email

Under the LGPD, you are the controller of the personal data you collect through your site and receive in your email, such as data sent through forms. Raszio is the processor: it stores that data to provide the service and does not use it for any other purpose. It is up to you to tell your visitors and customers how you use that data.

Support access

To provide support, our technicians may need to access, change or remove files and settings of your site or your email. We only do so at your request, to fix a problem that threatens the service, or to comply with the law.

Third-party software

The services use software from other suppliers, such as the site panel and Webmail. We may replace or discontinue that software while keeping the service’s functions. Support for it is provided by Raszio, not by the suppliers.

End of service

When you cancel, if you ask, we hand over a copy of your site and your email and help with the move to another provider. After the service ends, the data is kept for 30 days and then deleted.

Questions: suporte@raszio.com.